Privacy Policy

1. Introduction

WoodenWeld (Pty) Ltd respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that helps us provide our services effectively. This may include:

• Your name and contact details (email, phone number, address)

• Project details or design files submitted through our quote forms

• Payment and billing information (where applicable)

• Technical data (browser type, IP address, and site usage information collected through cookies)

3. How We Use Your Information

Your information is collected and used for the following purposes:

• To respond to your enquiries and provide accurate quotations

• To process and manage your project orders

• To communicate updates, offers, and relevant information about our services

• To improve our website, services, and customer experience

• To comply with legal or regulatory obligations

4. How We Store and Protect Your Data

We take reasonable steps to ensure your information is stored securely.
Access to your data is limited to authorised team members who need it to perform their duties.
We use secure servers and industry-standard security practices to prevent unauthorised access, loss, or misuse of personal information.

5. Sharing Your Information

We do not sell or rent your personal information.
We may share your information only with trusted partners or service providers who assist in delivering our services (e.g., couriers or payment processors).
These partners are required to protect your data and use it only for the intended purpose.

6. Cookies

Our website uses cookies to improve functionality and analyse website traffic.
You can manage or disable cookies through your browser settings, but some features may not work correctly without them.

7. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you

• Request correction or deletion of inaccurate or outdated data

• Withdraw consent for marketing communication

• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

For assistance with any of the above, contact us at sales@woodenweld.co.za.

8. Links to Other Websites

Our website may contain links to external websites.
WoodenWeld (Pty) Ltd is not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

WoodenWeld (Pty) Ltd
1 Kwagga Street, Kwaggafontein, Bloemfontein
📧 sales@woodenweld.co.za
📞 079 024 6945